Customer Service Representative
The Customer Service Representative serves as the face of the company. In most cases, they are the primary company representative, who communicates with our clients. As a result, it is important for each representative to deliver a positive customer service experience. This is accomplished by listening to each customer in order to gain an understanding of their individualized needs and build and maintain relationships.
Job Responsibilities:
Respond to incoming communications from internal and external customers and where necessary resolve and escalate issues as needed.
Provide information and quote prices for all services.
Communicate, and coordinate all and transportation arrangements, territory management and business trips.
Improve the customer friendliness and ease of use of customer facing solutions.
Handle additional administrative responsibilities, reports and/or projects that involve customer support at management discretion.
Research customer claims ensuring the highest level of customer service on every call and ensure that all service complaints are handled diplomatically.
Uses product knowledge to provide alternative solutions to customers’ issues.
Qualification:
Bachelor's Degree preferred but not required.
Customer service and in-person campaign experience preferred.
Ability to multi-task and prioritize.
Critical thinking and problem solving skills.
Proficient with Microsoft Office (Word and Excel).
Superior interpersonal and written/oral communication skills.
Team player.
Careers
Client Coordinator
As a Client Coordinator, you will be the primary point of contact for our valued clients, ensuring their satisfaction and addressing their inquiries and concerns. Your role will involve building strong relationships with clients, providing product information, assisting with order processing, and resolving issues in a timely and professional manner. This position offers an excellent opportunity to develop your customer service skills and contribute to the success of our marketing campaigns.
Responsibilities:
Serve as the main point of contact for clients, providing exceptional customer service via phone, email, and other communication channels.
Build and maintain strong relationships with clients, understanding their needs and ensuring their satisfaction.
Provide product information, answer inquiries, and address client concerns promptly and accurately.
Assist clients with order processing, including taking orders, updating information, and ensuring timely delivery.
Collaborate with internal teams, such as sales and marketing, to resolve client issues and address customer feedback.
Maintain accurate and up-to-date customer records and communication logs in our CRM system.
Monitor customer satisfaction levels and proactively identify opportunities to enhance the customer experience.
Stay knowledgeable about our products, services, and marketing campaigns to effectively address client inquiries.
Identify and recommend process improvements to streamline customer service operations.
Qualifications:
High school diploma or equivalent; additional education in business or marketing is a plus.
Proven experience in a customer service role, preferably in a marketing or related industry.
Excellent interpersonal and communication skills, both verbal and written.
Strong problem-solving and decision-making abilities.
Ability to remain calm and professional in challenging customer situations.
Proficient in using CRM systems and other customer service software.
Strong organizational skills with attention to detail.
Ability to multitask, prioritize, and manage time effectively.
Proficient in Microsoft Office suite (Word, Excel, Outlook).
Sales Account Manager
As an entry level Sales Account Manager at AMG, you will meet one on one with potential customers to develop relationships and grow our client base. AMG is looking for someone who is committed to growing their career in the sales and business development field.
Job Responsibilities:
Be able to meet individual sales quotas and help train others to do the same.
Learn sales team leadership and development.
Promote and sell products to current and potential customers within a defined geographical event's space.
Use functional and technical knowledge of our clients’ products to meet or exceed customer needs.
Establish and maintain excellent communication and sound working relationships with co-workers.
Actively participate in scheduled company sales meetings, district and regional conference calls and other business meetings.
Qualifications:
Bachelor’s degree is preferred but not required.
2+ years of B2B or B2C sales experience.
Experience in publishing, education, or technology sales.
Ability to influence decision makers and close sales.
Excellent communication and presentation skills
Strong time management skills.
The drive to succeed and the ability to thrive in a dynamic sales environment.
Marketing Assistant
We are currently seeking an Entry Level Marketing Assistant to assist our clients with local market exposure and research. Marketing Assistant will be provided with full paid comprehensive training. Due to a demand from our clients, we are looking to cross train the right individual. All training is provided in-house, and never outsourced.
Job Responsibilities:
Research and fully comprehend our clients competitors penetration methods.
Work closely with other departments to ensure fluid communication and team cohesion.
Maintain accurate records of all interactions, incidents and escalations (CRM training provided).
Understand and be able to clearly communicate the value of our services to match the clients demands.
Work alongside the Executive Team in order to improve exposure methods.
Requirements:
Professional and composed decorum at all times .
Have an aggressive student mentality.
Solution oriented.
Competitive nature.
Ability to execute tasks autonomously and work within a team environment.
Experience in customer service preferred.
Ability to travel preferred.
Management Trainee
We are currently hiring for a Management Trainee position. Recent college graduates and entry level applicants are encouraged to apply. We will provide full, hands-on job training. This is a competitive position that starts on the ground floor but offers rapid advancement towards a management role. This position would be working with an up and coming leader in the area, so we are looking for a fast paced, high energy, competitive minded individual.
Job Responsibilities:
Keep track of sales through regular sales reports.
Respond to queries from clients and customers.
Create brand awareness for clients.
Attend regular team meetings.
Help create new and innovative training techniques.
Attend client meetings to discuss strategies for sales and business development.
Travel to various business development events.
Establish and maintain customer bases for clients.
Acquire a good knowledge of the brand and product in order to better promote them.
Qualification:
Competitive individuals to take our company to the next level.
Determined to satisfy client needs.
Demonstrate great communication and interpersonal skills.
Leadership qualities.
Take charge personality.
Internship Training Program
Job Summary
We are now accepting students to help us in our overall marketing and sales efforts. You will be an integral part of the development and execution of marketing plans to reach targets from brand awareness to product promotion. We pride ourselves on using a direct approach to reaching customers. Each marketing specialist is fully trained in communicating with customers and learning how to negotiate sales and drive the bottom line for our clients.
Job Responsibilities:
Execute marketing campaigns.
Liaise with external vendors to execute retail campaigns.
Collaborate with the team to coordinate marketing efforts.
Reach the target audience through territory management.
Undertake individual tasks of a marketing plan as assigned.
Execute sales presentations and maintain daily, weekly and monthly targets.
Qualifications:
Proven experience in a customer service role.
Well-organized and detail oriented.
Exceptional communication and writing skills.
Competitive spirit.